Tern Support Team Leader

Transform the support landscape at Tern as the Support Team Leader. This role focuses on integrating AI while crafting an effective education framework for travel advisors' success.
As Head of Support, you will take charge of all operations and educational strategies to ensure seamless advisor onboarding and continuous feature adoption. Your leadership will cultivate a dedicated team of specialists, aiming for excellent customer satisfaction and efficient issue resolution. Collaborating cross-functionally will help you deliver unmatched support to our growing advisor base.
Key Responsibilities:
• Manage comprehensive support operations and team dynamics
• Build training content anticipating advisor needs
• Develop a structured learning path for travel advisors
• Collaborate with product teams to enhance onboarding
• Analyze key performance metrics for continuous improvement
Requirements:
• Experience in support and management roles in a B2B SaaS context
• ...

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