Terminal Service Supervisor

International Airport of Heraklion, Crete S.A. is currently looking for :

Terminal Service Supervisor

Role Responsibilities:

• Leads front-line Terminal Service teams on shift, delivering consistently high-quality customer experience across the entire terminal customer journey, from landside access points (including drop-off zones, parking, and Ground Transport Hub) through check-in, security, and airside areas to gates, in full compliance with IAHC service standards, safety, and regulatory requirements.

Pre-Opening Responsibilities

• Supports the development and documentation of Terminal Service SOPs, operational manuals, and service guidelines across the passenger journey (landside, departures, arrivals, transfer areas).
• Assists in defining customer service standards, escalation procedures, service recovery protocols, and passenger communication frameworks....

Ready to Apply?

Submit your application today and join our talented team at ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ / GEK TERNA GROUP.