Tenant Liaison Officer

Freelance Tenant Liaison Officer (TLO)

Location: Durham Office 

Job Type: Freelance 

Rate: £13 per hour PAYE

Start Date: Immediate

Freelance Tenant Liaison Officer Required

We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts.

Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes.

Key Responsibilities

Act as the main point of contact between residents, site teams, and the client.

Keep tenants fully informed before, during, and after planned works.

Arrange and attend resident meetings, home visits, and consultation events.

Manage resident expectations and resolve concerns promptly and professionally.

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