Telephony & Governance Manager McKesson (Mississauga)

Overview

Join McKesson as a Telephony and Governance Manager, focusing on service management excellence. Drive impactful decision-making through effective governance and performance analytics. This senior management role involves overseeing governance operations, managing SLAs, and delivering key performance insights within the Contact Center Technology Services framework. Your leadership will ensure robust telephony solutions and facilitate transitions while aligning stakeholder priorities across the organization.

Responsibilities

• Manage governance framework across service management
• Define performance standards and manage SLAs
• Provide executives with portfolio-level analytics
• Coordinate engagement with business unit leaders
• Oversee the Enterprise Telephony Service evolution
• Lead service transformation at McKesson by utilizing your deep expertise in governance and operational strategies.

Re...

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Submit your application today and join our talented team at McKesson.