Telecom Support Specialist (Cary)

We are looking for an experienced Customer Support Specialist to join our round-the-clock service operations team. In this role, you will be the primary point of contact for customers experiencing technical issues — diagnosing problems quickly, communicating clearly, and driving resolutions from start to finish. If you thrive in a fast-paced environment and take pride in delivering consistent, high-quality service, we want to hear from you.

Requirements:

• Experience in customer service, technical support, or service desk environments

• Strong troubleshooting and communication skills

• Eligible to obtain and maintain a Public Trust / Security Clearance

• Flexible to work shift-based schedules after training

Shift Schedule

Our operations run 24/7/365 across three shifts:

• Day Shift: 7:30 AM – 3:30 PM
• Swing Shift: 3:30 PM – 12:00 AM
• Midnig...