Job Description
Job Purpose & Accountabilities:
This position shall be overall helpful in managing day-to-day operations, which includes all type of support required to trouble-shoot any faults, outages/downtimes or any other kind of service interruption, or risks/threats (known or otherwise) associated with a symptomatic problem, by virtue of consistent follow-up with the carriers as well as internal stake-holders.
To maintain uptime with carries adhering to Master Agreements/ SLAs, monitor service parameters using well-defined templates, and keep an updated record of carrier-related incidents leading to service improvement plans.
To ensure fast-track diagnosis of the complaint/fault and independently route the precise information to the relevant carrier/service-provider for first-level ticketing and support.
To ensure receipt of appropriate PIR's within 24 hours, and RCA/RFO documents from the carriers/service-providers, as per SLA-based time-frame.
To maintain a good, influencing rel...
This position shall be overall helpful in managing day-to-day operations, which includes all type of support required to trouble-shoot any faults, outages/downtimes or any other kind of service interruption, or risks/threats (known or otherwise) associated with a symptomatic problem, by virtue of consistent follow-up with the carriers as well as internal stake-holders.
To maintain uptime with carries adhering to Master Agreements/ SLAs, monitor service parameters using well-defined templates, and keep an updated record of carrier-related incidents leading to service improvement plans.
To ensure fast-track diagnosis of the complaint/fault and independently route the precise information to the relevant carrier/service-provider for first-level ticketing and support.
To ensure receipt of appropriate PIR's within 24 hours, and RCA/RFO documents from the carriers/service-providers, as per SLA-based time-frame.
To maintain a good, influencing rel...
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- Location Lahore, پنجاب
- Job Type Full-time
- Category Other-General
- Posted Date March 02, 2026
- Application Deadline April 11, 2026