Technology Support Analyst I

Requisition: 202600167S

Occupational Category (Staff Positions Only): Technical/Para-Professional

Hiring Salary: Monthly-Staff

Department: SHSU Online

General Requirements:
Associate’s degree in information technology, instructional technology, computer science, business, or a related field required. Bachelor’s degree preferred. Two years of experience in technical support, call center operations, customer service, IT help desk support, instructional technology support, or related areas required. Experience supporting distance learning platforms, digital tools, or educational technology systems is desirable. A combination of education, experience, and training that produces the required knowledge and abilities may be considered

Nature & Purpose of Position/Usual Duties:
Supports the operational administration, maintenance, and continuous improvement of enterprise academic and instructional technology systems managed by SHSU Online. A...

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