Technology Support Analyst

Req ID: 376759 

We are currently seeking a Technology Support Analyst to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Technology Support Analyst 
Position Overview
We are hiring a 77 - FT Supervisor Technology Support Analyst within the Automation & DevOps domain. This role is responsible for Run Team, ensuring high availability, reliability, and performance of enterprise systems in a 24x7 environment.
Key Responsibilities
• Core Responsibility: Run Team
• Perform advanced troubleshooting across systems, networks, or applications
• Lead or support incident, problem, and change management processes
• Conduct root cause analysis and implement permanent fixes
• Proactively monitor and respond to alerts and outages
• Automate operational tasks using scripting/tools where applicable
• Ensure compliance with SLAs, KPIs, and service delivery standards
• Maintain SOPs, knowledge base, and documentati...

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