Technology Services Field Technician Role

Ricoh seeks a Technology Services Field Technician to support clients in Kitchener-Waterloo. This position entails a hands-on role in servicing and repairing essential office equipment.

As a Senior Field Representative, your main focus will lie in maintaining high customer satisfaction through efficient servicing of multi-functional printers. You will handle territory management, conduct diagnostics, and uphold inventory accuracy. The position requires strong problem-solving skills and a proactive approach to service delivery and client interactions.

Key Responsibilities:
• Specialize in mid-volume multifunction device servicing
• Interact with customers to assess service needs
• Complete necessary training for new equipment
• Maintain thorough documentation and parts tracking
• Conduct effective troubleshooting and repairs on devices

Requirements:
• Post-Secondary degree in technical specialization
• Prof...

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