Technician - Field Service - 2/1 - Residential

Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.

Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identify additional service opportunities with customer.

Complete training in line with skill and business requirements....