Technical Support Team Lead — Bilingual SaaS Mentor

SD Solutions
📍 medellín, antioquia, Colombia 💼 Full-time 🕒 Posted June 26, 2026

Job Description

SD Solutions is seeking a Technical Support Team Lead in Medellín, Colombia. In this role, you will oversee an Engineering Support team, ensuring timely ticket resolution while being hands-on 50% of the time. You will mentor team members, manage escalations, and engage with customers on critical issues.

The ideal candidate has 3–5 years of technical support experience, strong leadership skills, and the ability to communicate effectively in both English and Spanish.

#J-18808-Ljbffr

Ready to Apply?

Submit your application today and join our talented team at SD Solutions.

Submit Application

Job Details

  • Location medellín, antioquia
  • Job Type Full-time
  • Category Servicio de atención al cliente
  • Posted Date June 26, 2026
  • Application Deadline August 05, 2026