Technical Support Specialist

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.

Job Overview: Technical Support Specialist

We are looking for a Customer Technical Support Specialist who can actively speak English and Chinese to assist our customers with technical problems when using our products.
Customer Technical Support Specialist responsibilities include resolving customer queries, troubleshooting technical issues, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all after-sales support.

We are seeking individuals located in our China office who are willing to work flexible shifts coveri...