Technical Support Specialist

Job Description:

Job Objectives

• Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and  to keep the fleet flying with high level of safety and reliability.

• Collect network technical issues and assist to prepare detailed impact analysis for product improvement. 

• Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process.

• Organize regular visits to the customers, as applicable.

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​Primary responsibilities

• Support AOG (Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region. 

• Appraise product structure defects/damages to facilitate generation of RDAS (Repair Design Approval Sheet)

• Participate in technical event analysis at Group level (with L3 experts). 

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