Job Description
This is a full-time, hybrid (3 days a week in office) position and can be at any of our US Time-zone based UL Offices. The work hours for this role are Monday - Friday 9:00am/9:30am - 6:00pm EST.
Configuration and Troubleshooting:
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
+ Provide Tier II level assistance to existing customers at critical times of the year. May support multiple products and technology.
+ Advise and assist customers in maintaining their use and configuration of the software solution(s).
+ Configure the system as per defined requirements using the software user interface.
Collaboration:
+ Collaborate with other team members on complex issues/requirements.
+ Coach new team members.
+ Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
+ Attend customer meetings and calls as and when required.
+ Provide...
Configuration and Troubleshooting:
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
+ Provide Tier II level assistance to existing customers at critical times of the year. May support multiple products and technology.
+ Advise and assist customers in maintaining their use and configuration of the software solution(s).
+ Configure the system as per defined requirements using the software user interface.
Collaboration:
+ Collaborate with other team members on complex issues/requirements.
+ Coach new team members.
+ Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
+ Attend customer meetings and calls as and when required.
+ Provide...
Ready to Apply?
Submit your application today and join our talented team at UL, LLC.
Submit ApplicationJob Details
- Location Northbrook, IL
- Job Type Full-time
- Category other-general
- Posted Date February 28, 2026
- Application Deadline March 06, 2026