Technical Support Specialist

Job Title :: L2 & L3 Support Engineer
Location :: Gurgaon India (Hybrid - Onsite 2 days in a week)
Minimum relevant experience :: 4 - 7 Years

Job Description:
Top Skills for L2:
Duckcreek platform experience or similar platforms
Understanding of .Net apps.
SQL Server
IIS (Logs and basic troubleshooting)
Monitoring and Logs interpretation
Ticket handling

L2 Role Overview:
Resolving incidents and requests based on standard operating procedures.
Perform basic troubleshooting of application, Escalate to L3 where necessary.
Provide end user support
Application monitoring and maintenance
Conducting regular scheduled activities such as application releases and month end, Incident management.
Ensure SOPs are created and maintained.
Identify opportunities for service improvement
Running scheduled activities on a daily and monthly basis, Incident Request /Service Request Management
Daily Application Checkout & Monitoring / D...

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