Technical Support Specialist

Job Description: -

❖ Handle inbound queries from clients across multiple channels — email, chat, and phone.

❖ Troubleshoot and resolve issues related to expense workflows, policy configurations, travel booking integrations, and reimbursement processes.

❖ Coordinate with internal product and technical teams to escalate and follow through on complex issues.

❖ Ensure resolution of queries within defined SLA timelines, maintaining a high-resolution rate.

❖ Document support interactions accurately in the CRM and contribute to the internal knowledge base.

❖ Assist clients during onboarding and product rollouts, providing guidance on platform features and best practices.

❖ Proactively identify recurring issues and provide structured feedback to the product team for continuous improvement.

❖ Support implementation of client changes requests in coordination with the customer success team.

Required Skills: - ...