Technical Support Specialist- Mandarin Support

What You'll DoThe Technical Support Professional- Mandarin Support works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a critical nature to the customer.As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer.You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.You are required to have both strong technical and interpersonal skills.The work environment requires 24x7 coverage which is achieved via follow the sub-Model, on-call rotations, and extended hours, as needed, to accommodate customer needs.This position will also be supporting international customers in Taiwan for after hours and the ability to be proficient in English is amust.Who You'll Work WithAs the Technical...

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