Technical Support Specialist (level 3)

Job Title: Technical Support Specialist (level 3)
Location: Birmingham, Alabama, United States
Type: 3 year Contract
Compensation: $35.00
Contractor Work Model: Onsite – onsite
Hours: 40.0



Responsibilities


+ Provide frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff

+ Monitor primary SCADA and ancillary systems for health and availability

+ Coordinate repairs and problem resolution with EMS Department Personnel and other staff

+ Notify key customers regarding system outages and events impacting critical systems

+ Contribute to process improvements based on customer feedback

+ Track and document support cases to completion, adhering to access policies

+ Support Business Continuity and Disaster Recovery systems daily


Requirements

+ Formal education in Computer Science or related IT field or equivalent exper...

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