Technical Support Specialist II

Tiger Text

📍 Roma Norte, Ciudad de México, Mexico 💼 Full time 🕒 Posted July 26, 2026

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Job Description

transforming the way clinical care teams work and communicate.
We are seeking a bright and energetic Technical Support Specialist II to join our team. This is an exceptional opportunity for recent graduates looking to kick-start their career in the tech industry and make a significant impact in a dynamic, fast-growing company. As the primary technical contact, you'll gain hands-on experience managing Tier 1 support tickets and escalations for our strategic enterprise clients.

This is a hybrid position, working from our offices in the Reforma area of Mexico City, Mexico, 2 times a week.

What You’ll Be Doing:

Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chat 
Exceed customer expectations by providing timely responses and creating a positive experience 
Get hands-on experience by owning support escala...

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Job Details

Location Roma Norte, Ciudad de México
Job Type Full time
Category Computer Occupations
Posted Date July 26, 2026
Application Deadline September 04, 2026