Technical Support Specialist

Role Summary:

Note: CPQ is good to have. Not Mandatory.

We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems . The role will focus on L1/L2 functional support , issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users.

Key Responsibilities

Application Support

• Provide functional L2 support for CPQ, Order Management, and Sales applications
• Act as the first point of contact for business users, sales teams, and operations
• Diagnose and resolve functional issues , data-related problems, and user errors
• Manage incidents, service requests, and minor enhancements through ...