Technical Support Specialist

FlairsTech

📍 Cairo, Cairo Governorate, Egypt 💼 Full-time 🕒 Posted March 01, 2026

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Job Description

Tier 1 Service Desk Specialist
Role Summary:
The Tier 1 Service Desk Specialist reports directly to the Customer Success Manager and 
serves as the primary point of contact for customer support requests. This role is 
responsible for delivering exceptional customer service, providing technical support, and 
supporting customer success initiatives through efficient case management and proactive 
customer engagement.
Key Responsibilities
Primary Customer Support Functions
Serve as the first point of contact for all customer inquiries during established
business hours, with 90% of inbound traffic received via email and automatically 
ingested into Freshservice as tickets
Monitor and respond to multiple communication channels including phone, email,
chat, and video conference
Provide exceptional customer service with full ownership of service requests from
i...
            

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Job Details

Location Cairo, Cairo Governorate
Job Type Full-time
Category Computer Occupations
Posted Date March 01, 2026
Application Deadline April 10, 2026