Technical Support Specialist

We're Hiring: Technical Support Specialist

Are you passionate about providing top-notch technical assistance and delivering exceptional customer experiences? Join our team as a
Technical Support Specialist 1
, where you'll be the first point of contact for customers, solving technical issues and ensuring satisfaction.

What You'll Do

Responds to customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoots and resolves technical issues related to IT platforms and end-user systems.

Documents incidents, resolutions, and follow-up actions in the ticketing system.

Provides clear step-by-step instructions to guide users through issue resolution.

Escalates complex or unresolved issues to Level 2 or higher support teams as needed.

Tracks and monitors open tickets to ensure timely closure.

Follows up with customers to confirm issue resolution and satisfaction.

Participates...

Ready to Apply?

Submit your application today and join our talented team at Connext.