Technical Support Specialist

Technical Support Specialist
Our client is seeking a Technical Support Specialist to serve as a key point of contact for customers, contractors, distributors, and internal teams. This role focuses on delivering exceptional support for product inquiries, order assistance, and basic troubleshooting.
This is an excellent opportunity for someone with experience in manufacturing, engineering, construction, industrial, or technical products who enjoys problem-solving, customer interaction, and expanding their technical knowledge. Prior experience with lighting or electrical products is not required—just a strong aptitude to learn.

+ Act as the primary contact for customer inquiries via phone and email, including product questions, order status, and support needs

+ Deliver a professional, timely, and solutions-focused customer experience

+ Troubleshoot basic product issues and escalate complex technical concerns as needed

+ Partner cross-functionally ...

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