Technical Support Specialist (Barcelona)

Job Overview

The Digital Support Technical Support Specialist is responsible for Tier II technical investigations, advanced troubleshooting, customer communication, defect validation, and technical issue resolution across Autodesk Forma products. This role partners closely with Engineering, Product, Customer Success, and frontline Support teams to resolve complex customer issues while contributing to knowledge development and continuous improvement initiatives across the support organization.

Work Schedule & Coverage Requirements

• Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM Central European Time (CET/CEST).
• On-Call Participation: Participation in a rotating on-call program, including weekend and holiday coverage, is required to support critical customer escalations, production incidents, and business continuity needs.

Responsibilities

• Case Investigation & Troubleshooting: Investigate, troublesh...

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