Technical Support Specialist

Elgen Staffing

📍 Akron, New York, United States 💼 Full-Time 🕒 Posted June 10, 2026

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Job Description

RESPONSIBILITIES:

Help resolve technical problems on standard, special, and CNC machine tool products and controls.

Verbally assist customers and customer service representatives with both electrical and mechanical technical advice obtained from technical manuals, engineering, etc.

Maintain all reference materials at workstation in a neat and orderly manner to properly support assigned products.

Work directly with Engineering and advise the department manager of field problems related to software, hardware, support equipment, or problems of a design nature for clarification and resolution.

Keep abreast of new product development through direct contact with engineering, marketing and the training department.

Help serve as technical training instructor to regional service groups and customers on new and old equipment.

Collect data on field failures and consult with manager on difficult pro...

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Job Details

Location Akron, New York
Job Type Full-Time
Category Computer Occupations
Posted Date June 10, 2026
Application Deadline July 20, 2026