Technical Support Representative

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Recruitment Consultant, Pharmaceutical & Medical Device at Brunel

Introduction

We are currently supporting our client who is a leader in manufacturing commercial ovens used throughout North America. The role of the Technical Support Representative is to provide technical assistance to service providers through diagnosing and troubleshooting problems with technicians over the phone and disseminating technical information. The Technical Support Representative must ensure problem resolution and ultimately, customer satisfaction with the equipment while minimizing costs and downtime. The Technical Support Representative is a member of the Service Relations Department and may perform other administrative tasks as required. The Technical Support Representative is reporting to the Customer Service Manager. This is a permanent role available immediately.

Responsibilities

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