Technical Support Operations Manager

About Position:
Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency.
- Role: Technical Support Operations Manager
- Location: Pune
- Experience: 10+Years
- Job Type: Full Time Employment
What You'll Do:
- Work collaboratively with cross-functional teams to ensure an exceptional customer
- experience.
- Hire, on-board, coach and develop the best support engineers in the industry.
- Drive customer escalations to resolution by leading and engaging with customers
- directly.
- Manage the overall health of the case queue and phone coverage.
- Ability to identify and manage support metrics, reporting tools, tracking tools and
- infrastructure, to ensure all department activities are process driven.
- Be a part of the weekend coverage rotation to assist with high-priority and global
- outages.•
Expertise You'll Brin...

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