Technical Support Officer

Role Overview

Herefordshire Council is seeking an organised, customer‑focused and dependable Technical Support Officer to join our Waste Management Team. This part‑time (job‑share) position supports the delivery of high‑quality waste and recycling services across the county.

Working Hours

• Wednesday: 12:00 pm – 4:30 pm
• Thursday: 9:30 am – 5:00 pm (30‑minute unpaid lunch break)
• Friday: 9:00 am – 4:30 pm (30‑minute unpaid lunch break)

Responsibilities

• Handle customer enquiries via telephone, email, digital channels and face‑to‑face contact, resolving issues at first point of contact wherever possible.
• Provide clear advice on waste and recycling services, collection arrangements, service changes and related requests.
• Accurately record, update and maintain customer data and service information in line with data protection and security requirements.
• Work closely with coun...

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