Technical Support Manager

Location: DHA Phase 2, Islamabad, Pakistan
Job Type: Full-Time | Onsite
Work Schedule:
Winter: 7:00 PM – 3:00 AM
Summer: 6:00 PM – 2:00 AM
Job Overview
We are hiring an experienced Technical Support Manager to lead and scale our technical support operations. This role is ideal for a results-driven support leader with strong technical expertise, excellent English communication skills, and hands-on experience managing support teams, SLAs, and client escalations.
As a Technical Support Manager, you will be responsible for overseeing end-to-end support operations, ensuring high customer satisfaction, and collaborating with engineering and infrastructure teams to resolve complex technical issues.
Key Responsibilities
Lead, mentor, and manage a team of Technical Support Engineers
Oversee daily technical support operations and ensure timely issue resolution
Handle client escalations professionally with strong English communication
Define, monitor, and conti...

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