Technical Support Manager (Automotive)

The Technical Support Manager is responsible for leading technical support and after-sales operations, ensuring high product reliability, fast issue resolution, and superior customer satisfaction. This role acts as the bridge between the field, dealers, and factory in Manaus and India, driving continuous improvement in product quality, service capability, and customer experience, while supporting business performance through after-sales excellence.

Key Responsibilities

1. Technical Support & Field Operations (Primary Focus)

• Lead technical support operations, ensuring timely and effective resolution of product issues in the field.
• Act as the main interface between dealers, service teams, and factory engineering for technical escalations.
• Develop and implement standardized diagnostic procedures and troubleshooting guidelines.
• Monitor and reduce technical issue resolution time (TAT) and improve first-time fix rates.

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