Technical Support Manager at Nova Steel (Québec City)

Elevate user experiences at Nova Steel as a Technical Support Manager. Manage the helpdesk operations and provide high-level technical support, fostering a robust IT ecosystem. As a Technical Support Manager at Nova Steel, you will leverage your technical expertise and leadership skills to oversee support staffing and project timelines. The ideal candidate has a minimum of five years in a similar role, specializing in user support for both hardware and software solutions. You will be integral in ensuring that all employees have seamless access to technology. Key Responsibilities

Oversee helpdesk ticket triage and technician assignment Ensure timely follow-ups on open support tickets Track and manage ongoing IT projects to address risks Provide direct technical support across various platforms Document all interactions and solutions within IT systems Requirements

Degree in Information Technology or related field 5+ years of technical support management experience Profi...

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