Technical support lead

Join to apply for the Technical Support Lead role at Scale Army Careers

Join to apply for the Technical Support Lead role at Scale Army Careers

Location: Fully-Remote (Work from Home), 9 AM - 11 AM & 3 PM - 5 PM EST (Part-time, Flexible) - 7 days/week
Role Overview
Our client is seeking an experienced and highly organized Technical Support Lead to create, implement, and manage a scalable support system that will grow alongside the business. This role requires a B2 B-focused individual with technical knowledge who can design, set up, and use a customer support platform that integrates with multiple channels. You will be responsible for managing high-volume customer support workflows, translating customer issues (feature requests, bug reports) into technical tickets for engineers, and recommending processes to optimize support scalability. The ideal candidate will have experience in B2 B Saa S, the ability to understand technical concepts, and a passion for building effici...

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