Technical Support Lead - Mentorship, SLAs & On-Call

Tipalti
📍 medellín, antioquia, Colombia 💼 Full-time 🕒 Posted June 23, 2026

Job Description

Tipalti is seeking a leader in Medellín, Colombia, to oversee the Technical Support team. The individual will mentor members, manage schedules, and ensure prompt resolution of customer issues while handling escalations. A strong technical background and bilingual skills in English and Spanish are essential for this role.

The ideal candidate will drive customer-specific projects, improve processes, and interact with customers for high-priority issues. The company champions inclusive teams and welcomes diverse applicants.

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Job Details

  • Location medellín, antioquia
  • Job Type Full-time
  • Category Servicio de atención al cliente
  • Posted Date June 23, 2026
  • Application Deadline August 02, 2026