Technical Support Engineer (VoIP & UCaaS)

Job Overview:

• Work Condition: Hybrid work at One Ayala, Makati (3 days on-site & 2 days WFH)
• Work Schedule: Fixed night shift (9PM to 6AM)
• VoIP/UCaaS Mastery: 3+ years in a Telco or Product-based business (direct customer troubleshooting, not internal IT)

The main responsibilities of a CUSTOMER CARE SPECIALIST include:

Support Activities:

I. Technical Support & Ticket Management:

• Provide comprehensive technical support: Respond to customer inquiries via email and chat, diagnose and resolve technical issues, and escalate complex problems to Level 3 or Product teams. Act as a liaison between engineering, customer success, and sales on technical issues affecting our customers.
• Manage ticket lifecycle: Monitor incoming support tickets, prioritize based on severity and impact, provide timely updates, and ensure a...

Ready to Apply?

Submit your application today and join our talented team at KMC Solutions.