Technical Support Engineer

Confidential

📍 tiruchirappalli, tamil nadu, India 💼 Full-time 🕒 Posted June 10, 2026

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Job Description

Job Summary 
  
We are looking for a proactive and technically skilled Technical Support Engineer  to handle field and remote support activities, coordinate with internal teams and vendors, and ensure smooth IT infrastructure and hardware/network operations across retail and logistics environments. The role involves significant field travel and hands-on troubleshooting.
 
Key Responsibilities 
  
1. Helpdesk & Ticket Management 
  
Coordinate with Retail Helpdesk for ticket updates, tracking, and closure
 
Ensure timely resolution of incidents within SLA
 
Follow up on pending or escalated tickets
 
2. Vendor & Escalation Management 
  
Coordinate with vendors for issue resolution and service requests
 
Escalate critical technical issues as per defined escalation matrix
 
Ensure v...

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Job Details

Location tiruchirappalli, tamil nadu
Job Type Full-time
Category Other-General
Posted Date June 10, 2026
Application Deadline July 20, 2026