Technical Support Engineer – Tier 2

Scale Shore Consulting is looking for a Technical Support Engineer (Tier 2)

You will be responsible for owning Incidents, Service Requests and Change Requests for our customers, from creation to resolution with regular communication, both internal and customer facing, in a professional and timely manner.

The successful candidate will provide advanced technical support to our clients, ensuring the smooth operation of their systems and resolving more complex issues that have been escalated from the 1st line support team.

Duties and Responsibilities:

• Handle escalated issues from the 1st line support team, ensuring timely resolution
• Create, implement, and manage system improvements and best practices
• Maintain and update documentation related to system configurations, troubleshooting procedures, and support guidelines
• Identify recurring issues and report trends to management to help improve the customer experience
• Docum...

Ready to Apply?

Submit your application today and join our talented team at Jones & Co Finance.