Technical Support Engineer

Cafeto Software USA, LLC
📍 santiago de cali, sur, valle del cauca, Colombia 💼 Full-time 🕒 Posted June 04, 2026

Job Description

We are seeking a Technical Support Engineer with strong troubleshooting capabilities and experience supporting cloud-based and identity-driven environments. This role is responsible for managing and resolving technical issues through Jira, analyzing network logs, supporting MySQL database investigations, and assisting with Azure and Okta-related configurations.

This position requires direct interaction with external customers. The ideal candidate is technically proficient, customer-focused, and able to clearly communicate complex technical concepts to both technical and non-technical audiences.

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Job Details

  • Location santiago de cali, sur, valle del cauca
  • Job Type Full-time
  • Category Other-General
  • Posted Date June 04, 2026
  • Application Deadline July 14, 2026