Technical Support Engineer

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical troubleshooting, system maintenance & implementation, documentation & knowledge management, and customer engagement. The Technical Support Engineer influences internal and external customers from pre implementation through products end of life.

The Technical Support Engineer will work cross-functionally with Tier I, DevOps, Developers, and Service teams to enhance the impact of our products by supporting customer base.

**Responsibilities:**

**System Maintenance and Implementation**  

+ CensiTrac, LoanerLink, and Censis AI _2_ : This includes file transfers, database backups/restoration, and validation tasks. 

+ Interface agents: communication with washers, sterilizers, incubators 

+ Single sign-on: SAML 2.0, Windows Authentication, and AD/LDAP 

+ Surgical schedule integrations: inc...

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