Technical Support Engineer

Help Desk & IT Support (Information & Communication Technology)

Full time

Reports to: Sr. Technical Support Engineer

Job Summary: Responsible for 24/7/365 monitoring and first-level troubleshooting of all incidents, maintenance, and upgrades related to casino systems, networks, and monitored services. The role includes responding to user requests and incidents within pre-defined Service Level Agreements (SLAs), escalating as needed, and supporting issue resolution.

Duties and Responsibilities:

Proactive and reactive monitoring of applications and infrastructure services

Provide accurate information and timely analysis of incidents and escalations

Offer IT support, troubleshooting, monitoring, and documentation for incidents, maintenance, and upgrades

Track and manage trouble tickets and requests until full resolution

Maintain updated inventory and records of applications and services

Conduct incident and problem m...

Ready to Apply?

Submit your application today and join our talented team at PhilWeb Group.