Technical support engineer

Job Title: Technical Support Engineer - Application Management
Experience Level: 3-7 Years
Key Responsibilities:
Application Deployment & Management:
- Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
- Oversee the deployment and basic administration of databases.
- Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
- Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.
Technical Support & Troubleshooting:
- Serve as the first point of contact for internal teams regarding application availability and performance issues.
- Troubleshoot and resolve technical problems related to Linux, windows environments where the application is deployed.
- Escalate complex issues to the...

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