Technical support engineer

Way4Services
📍 mexico city, mexico city, Mexico 💼 Full-time 🕒 Posted June 12, 2026

Job Description

We are WAY4 Services, a software company specializing in payment processing and serving financial institutions worldwide. Our main product is a digital payments software platform WAY4 – a card processing system. We provide our payment software platform for banks, processors, telcos, national switches, fleets, and other companies across various regions globally.
Core Responsibilities
- On-call Support: Participate in scheduled shifts to provide continuous support coverage. - Incident Management: Perform initial assessment, analysis, and resolution of client inquiries and technical issues. - Operational Support: Support clients' daily operations within Way4 modules, addressing any errors or performance issues. - Technical Consulting: Advise client stakeholders (IT Managers, Engineers, DBAs) on technical and functional aspects of Way4 products. - Bug Tracking: Identify and reproduce reported issues/bugs in a test environment. - Code & Kernel Analysis: Analyze Way4 core and custom co...

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Job Details

  • Location mexico city, mexico city
  • Job Type Full-time
  • Category Other-General
  • Posted Date June 12, 2026
  • Application Deadline July 22, 2026