Technical Support Engineer-Latam

Responsibilities

• Responsible for product technical support for customers in the LATAM region including remote assistance and on-site support.
• Respond to technical questions raised by customers during equipment installation, configuration, debugging and operation.
• Track and solve problems occur during product use, and collaborate with the R&D or quality team at headquarters.
• Assist sales and project teams in providing pre-sales technical support, solutions presentation and engaging in technical discussion with customers.
• Provide regular product training and technical guidance to customers.
• Draft technical documents, case summaries and problem analysis reports.
• Play a key role in project implementation for LATAM region not limited to the implementation of technical solutions and delivery support.
• Participate in technical upgrade testing and provide feedback on product localization adaptation.

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