TECHNICAL SUPPORT ENGINEER

Company Overview Founded in 1999, Logicode is a leading solutions integrator in Southeast Asia specializing in AIDC technologies. Headquartered in Singapore, it delivers Barcode, RFID, Wireless, and Mobile Computing solutions to optimize asset tracking and business efficiency across diverse industries. Job Summary You will provide technical support and on-site services, including installation, troubleshooting, repair, and maintenance of AIDC systems. You will also manage vendor escalations and conduct client training to ensure effective solution deployment and customer satisfaction. Responsibilities Resolve technical support cases via on-site visits, phone, WhatsApp, and email to ensure timely issue resolution Perform on-site installation, commissioning, troubleshooting, repair, and maintenance of hardware and software systems Escalate complex technical issues and coordinate with vendors to facilitate prompt resolution Deliver training sessions and product demonstrations to clients and...

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