Technical Support Engineer

Responsibilities

• Provide technical support to clients via calls, emails, and chat in English
• Diagnose, troubleshoot, and resolve software and system-related issues
• Understand client concerns and explain technical solutions in a clear, professional manner
• Escalate complex issues to relevant technical teams when required
• Maintain accurate documentation of issues, resolutions, and follow-ups
• Monitor system performance and proactively identify potential issues
• Ensure timely resolution of support tickets while meeting service-level expectations
• Build and maintain strong client relationships through effective communication

Qualification:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2–4 years of experience in technical support or a similar role
• Strong troubleshooting and problem-solving skills
• Excellent spoken and written Engli...

Ready to Apply?

Submit your application today and join our talented team at Navigator HR Consulting Solutions.