Technical Support Engineer - International Voice

Exp: 6 Months – 3 Years Location: Chennai – Ambit IT Park Primary Responsibilities Include: • Respond promptly, courteously, and knowledgeably to technical support inquiries • Provide top-tier support to all customers with a goal of first call resolution • Educate customers on system installation/use, and assist in troubleshooting • Utilize prior customer support experience to enable customer success and happiness • Use problem-solving skills to solve customer issues and address concerns • Outbound calls to current customers to address issues, when needed Skillset • High school diploma or general education degree (GED); • 6 Months to 1 year experience in Technical Support or Customer Support Environment • Proven success in a phone-based customer service or call center position • Ability to understand and determine root causes to customer issues • Comfortable with technology and ability to provide technical assistance for consumer electronics • Strong work ethic and the drive to contrib...

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