Technical Support Engineer II

**It's fun to work in a company where people truly BELIEVE in what they're doing!**

**Job Description Summary:**

The Technical Support Engineer II will provide technical assistance to Rocket customers with problems regarding the installation, setup, configuration, and functionality of various Db2 Tools and OpenSource products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. The Engineer will work as part of a Support team with frequent collaboration with our software development team.

Essential Duties and Responsibilities:

+ Able to assess customer needs and set expectations
+ Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
+ Responsible for handling a high volume of administrative cases
+ Verify accuracy of business impact statement ...

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