Technical Support Engineer - FortiSASE

Fortinet

📍 Frankfurt, Hessen, Germany 💼 Full time 🕒 Posted March 02, 2026

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Job Description

Fortinet is growing and we are expanding our EMEA technical support team, we are looking for strong technical support engineers to join our FortiSase team. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.
As a Technical Support Engineer, you will: 
Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential ...
            

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Job Details

Location Frankfurt, Hessen
Job Type Full time
Category Computer Occupations
Posted Date March 02, 2026
Application Deadline April 11, 2026