Technical Support Engineer Europe

Reporting to the Head of Operations and working closely with the rest of the Custom Care team, the Custom Care Technical Support Engineer will be pivotal with developing optimal service delivery and operational platforms for the region.

The Support Engineer will strive for all customers to be a Customer for Life with CDE, by ensuring CustomCare is committed to delivering operational excellence for all customer requirements.

About The Role

•        Physical site presence will be required to support RSEs, CRMs, Customers and the wider CDE team (proactively and reactively).

•        Diagnose plant faults both electrical and mechanical and liaise with HQ based technical expertise to resolve on site.

•        Conduct Customer site audits and technical recommendations.

•        Ensure Warranty claims are dealt with in accordance with the warranty process and ownership is taken to conclude the process with due diligence.

Ready to Apply?

Submit your application today and join our talented team at CDE Group.