Technical Support Engineer- CRM

Responsibilities:

● Identifying customers’ requirements and onboarding customers with our no-code software.

● Integration with 3rd party software using our no code API & Webhook builders/

● Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.

● Develop and sustain strong customer relationships to enhance satisfaction.

● Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business

● Provided technical support and guidance on software features and functionalities.

● Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.

● Minimise the Churn ratio by providing high-quality customer support and experience Qualifications: Bachelor’s degree in IT, Computer Science.

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