Technical Support Engineer

Responsibilities:

• Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation
• Install and configure services as per the approved implementation plan
• Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline
• Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services
• Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)
• Undergo technical trainings and obtain technical certifications that are required to meet suppliers’ mandatory technical requirements
• Condu...

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